Privacy Policy

1. Who We Are

This website is operated by Volaro Studios Ltd (“we”, “us”, “our”).

  • Business name: Volaro Studios Ltd

  • Company number: 16767880

  • Registered address: Office 2, 9A High Street, Ingatestone, CM4 9ED

  • Email: hello@volaro.studios

We are the data controller responsible for your personal data.

2. What This Policy Covers

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website:
👉 https://www.volarostudios.com/

3. What Data We Collect

We may collect the following types of personal data:

Information you provide:

  • Name

  • Email address

  • Phone number (if provided)

  • Project details or enquiry information

Automatically collected data:

  • IP address

  • Browser type and device information

  • Pages visited and time spent (analytics data)

Cookies and tracking:

We may use cookies and similar technologies to improve user experience and analyse website traffic.

4. How We Use Your Data

We use your personal data for the following purposes:

  • To respond to enquiries or contact requests

  • To provide services or project quotes

  • To improve our website and user experience

  • To send marketing communications (only where permitted)

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

  • Consent – when you submit a form or opt into marketing

  • Legitimate interests – to operate and improve our business

  • Contract – where processing is necessary to deliver services

6. How We Share Your Data

We do not sell your personal data.

We may share data with trusted third parties, including:

  • Website hosting providers

  • Analytics providers (e.g. Google Analytics)

  • CRM or communication tools

All third parties are required to respect the security of your personal data.

7. International Transfers

Some of our service providers may be located outside the UK.

Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.

8. Data Retention

We retain personal data only as long as necessary:

  • Enquiry data: up to 24 months

  • Client data: duration of the relationship plus legal/accounting requirements

  • Analytics data: up to 14 months

9. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk/

10. Cookies

We use cookies to:

  • Analyse website performance

  • Improve user experience

You can manage or disable cookies through your browser settings.

11. Data Security

We take appropriate security measures to protect your personal data, including:

  • Secure hosting environments

  • Access controls

  • Encryption where applicable

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 hello@volaro.studios